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Documents Required for MSME Samadhaan: A Step-by-Step Guide

Shruti Goel
August 10, 2023


The Micro, Small, and Medium Enterprises (MSME) sector is the backbone of India's economy,  contributing significantly to employment generation and GDP growth. However, despite their crucial role, MSMEs often face challenges in recovering pending payments from large Corporate and  Government agencies. To address this issue, the Government of India launched the MSME  Samadhaan portal, an online platform dedicated to facilitating the resolution of delayed payment disputes. 

If you are an MSME owner seeking to use the MSME Samadhaan portal to resolve your pending payment issues, this blog will guide you through the documents required to initiate the process successfully.

Documents MSME Samadhaan

Understanding MSME Samadhaan

What is MSME Samadhaan? 

The MSME Samadhaan portal was launched in April 2018 to assist MSMEs in seeking relief from delayed payments. The portal provides a platform for small and medium businesses to register complaints against buyers who have not made payments for the products or services they purchased from the micro, small, and medium businesses. 

Eligibility for MSME Samadhaan 

To be eligible for MSME Samadhaan, your enterprise must be classified as an MSME as per the  Government of India's MSME Act, 2006. This includes micro, small, and medium-sized enterprises based on their investment in plant and machinery or equipment and, annual turnover.

Documents Required for MSME Samadhaan 

Registration Documents: To initiate the complaint process on the MSME Samadhaan portal, you will  need to provide the following registration documents: 

a) Aadhar Card: The Aadhar card of the authorized signatory of the MSME entity is required for identity verification. 

b) Udyog Aadhar Memorandum (UAM): The UAM is a unique identification number provided to  MSMEs after their registration. It is essential for registering on the MSME Samadhaan portal. 

Invoice and Contractual Documents: You must gather all relevant invoice and contractual documents related to the transaction(s) for which the payment is pending. These documents should  include details such as: 

a) Invoice Copies: Provide copies of the invoices issued to the buyer for the products or services delivered. 

b) Purchase Order: Include a copy of the purchase order issued by the buyer, outlining the terms and conditions of the transaction.

c) Agreement or Contract: If applicable, provide a copy of the agreement or contract signed between your MSME and the buyer, which should include the payment terms. 

d) Delivery Challans: Include copies of delivery challans or shipping documents as proof of product delivery. 

Proof of Communication and Reminders   

a) Reminder Letters: If you have sent any reminder letters or emails to the buyer seeking payment,  include copies of these documents. 

b) Correspondence Records: Maintain a record of all communication(s) exchanged between your  MSME and the buyer related to the payment issue. 

Initiating the Complaint on MSME Samadhaan 

Accessing the MSME Samadhaan Portal: To begin the complaint process, visit the official MSME  Samadhaan website (www.msme.gov.in) and click on the "Register Your Complaint" tab. 

Registration on the Portal: If you haven't already registered on the MSME Samadhaan portal, you will need to create an account by providing essential details such as your name, email address, and mobile number. 

Filing the Complaint: After registration, you can log in to the portal and start filing your complaint.  Fill in the necessary information, upload the required documents, and submit the complaint. 


The MSME Samadhaan portal has emerged as a crucial platform for MSMEs to address their payment disputes and seek resolution in a transparent and efficient manner. By providing the required documents and following the complaint filing process diligently, you can strengthen your case and enhance the chances of a favorable resolution. MSME Samadhaan empowers small businesses to protect their financial interests and promote a more conducive environment for the growth of the MSME sector in India. 

About Ancoraa 

Ancoraa Resolution is a financial services firm focused on debt resolution and financial restructuring. Ancoraa Resolution helps suppliers file the insolvency applications and get their dues faster by leveraging its technology platform and speeding up the recovery process. With over 35  licensed Insolvency Professionals located across 14 cities in India, Ancoraa Resolution ensures that you are equipped to take speedy action in matters of insolvency, debt resolution, and liquidation.  

Ancoraa’s flagship technology, the Rezolution Engine® – is India’s first and only ‘Resolution-as-a-Service’ platform providing a collaborative digital avenue to run the entire resolution process in compliance with the Insolvency and Bankruptcy Code of India. Whether you are a supplier, a  homebuyer, a bank or a personal guarantor, Rezolution Engine® enables anyone to initiate an insolvency application and allows all the participants to get a single point of view to the insolvency and bankruptcy proceedings, while maintaining compliance and governance throughout the process.  

If you are also an MSME and are facing a delayed payment problem and do not know how, where and to whom to file a complaint application, then Ancoraa can resolve your problem.

About the author
Shruti Goel

Shruti is the operations specialist at Ancoraa. She is responsible for IP engagement, company research and operational excellence initiatives. She is passionate about and writes on topics of Insolvency Technology and administers Ancoraa’s flagship technology platform ‘Rezolution Engine’.

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